Privacy Policy

1. Information We Collect

2. How We Use Your Information

We use the information we collect for the following purposes:

We handle all collected information with a clear and limited purpose. The data is never used for advertising, profiling, or unrelated activities. Every processing step is tied directly to maintaining the wallet’s core functionality and supporting the user experience. By keeping usage strictly aligned with these goals, we ensure transparency and respect for your privacy.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your information. Data may only be shared under these conditions:

Any sharing of information is limited to the circumstances listed above and handled with caution. We review such disclosures to ensure they remain necessary, proportionate, and consistent with our privacy standards. Outside of these defined situations, your data remains under your control and is not disclosed to external parties.

4. Data Security

The security of your information is a fundamental priority for Hedera Wallet. We employ multiple layers of protection to ensure that sensitive data remains private and under your control at all times. By storing all critical information locally and encrypting it with industry-standard AES-256, we prevent unauthorized access and maintain confidentiality. Regular security audits, code reviews, and vulnerability assessments are conducted to identify and address potential risks proactively. Combined with prompt updates and patches, these measures help create a robust defense against evolving threats.

We implement industry-leading security measures to safeguard your information:

Beyond technical safeguards, our approach to security is guided by best practices and continuous monitoring. We limit exposure by minimizing data collection and isolating sensitive components from external systems. Independent security assessments reinforce our confidence in the wallet’s reliability, while transparent reporting allows users to understand how protections are maintained. Ultimately, these combined strategies ensure that Hedera Wallet provides a secure and trustworthy environment, enabling users to interact with the blockchain confidently and safely.

5. Your Privacy Rights

You have the following rights regarding your information:

6. Cookies and Tracking Technologies

Since Hedera Wallet is a desktop-only application, we use cookies only on our official website, not inside the wallet itself.

Conclusion

Cookies on our website are designed solely to enhance user experience and ensure smooth functionality. We limit their use to necessary operations, anonymous analytics, and preference management, without tracking any wallet activity or personal blockchain data. By using these technologies responsibly, we maintain a balance between usability and privacy. Users have full control over their website cookie settings and can opt out at any time without affecting wallet performance. This approach ensures transparency, security, and a consistent experience while interacting with our website.

7. Data Retention

We retain information only for as long as necessary to provide and improve our wallet services, while respecting user privacy.

• Support Communications: Retained for up to 2 years after resolution. This allows us to reference past inquiries if needed to resolve issues or improve support quality.
• Feedback & Surveys: Retained for up to 2 years for product improvement. Aggregated feedback helps us optimize features and user experience without identifying individual users.
• Aggregated Analytics: Retained indefinitely but fully anonymized. Used solely for trend analysis, performance monitoring, and long-term product development.
• Analytics Data: Aggregated data retained indefinitely; personal identifiers removed after 2 years. This ensures insights remain useful while protecting individual privacy.

Our approach to data retention balances functionality with privacy. Information is stored only as long as it serves a clear purpose, and any personally identifiable content is deleted or anonymized within defined limits. By minimizing retention and isolating sensitive data, we reduce risk while ensuring the wallet can operate effectively and users can benefit from ongoing improvements. This strategy ensures that all stored data is used responsibly and transparently.

8. Transparency Report

Instead of providing direct contact details for every inquiry, Hedera Wallet maintains transparency by publishing periodic reports that give users insight into our operations and accountability practices. These reports include:

• Legal Requests: Any legal or regulatory requests we have received and how we responded, ensuring compliance without compromising user privacy.
• Security Updates: Updates on security audits, vulnerability disclosures, and fixes applied to maintain wallet integrity and reliability.
• Performance Metrics: Aggregated and fully anonymized metrics on wallet performance, usage trends, and user adoption, allowing the community to monitor growth and efficiency.

These reports provide users with a clear view of our practices, promote accountability, and foster trust, all while maintaining privacy and security. They support informed decision-making and encourage community engagement without exposing unnecessary personal channels.

9. Open-Source Commitment

Hedera Wallet is committed to transparency through open-source principles. Parts of the wallet codebase are made available for public review, ensuring accountability and enabling community contributions that reinforce security and user trust. By allowing the community to inspect and contribute to the code, we encourage collective responsibility for reliability and early identification of potential vulnerabilities, while improvements can be tested and validated by experts worldwide. Open collaboration allows independent researchers to audit our implementation, providing an additional layer of assurance beyond internal assessments. This approach promotes innovation, as developers can suggest enhancements, create integrations, and build complementary tools that expand the utility of the wallet, accelerating feature development and ensuring the wallet evolves to meet diverse user needs. Access to the codebase also supports educational initiatives, allowing students, developers, and blockchain enthusiasts to learn from real-world implementations, experiment safely, and contribute meaningfully to the ecosystem. With multiple contributors reviewing and improving the code, the wallet benefits from diverse perspectives, early detection of issues, and shared responsibility for long-term maintenance, helping ensure it remains secure, reliable, and adaptable as blockchain technology evolves.

Community participation in the open-source ecosystem strengthens trust and engagement, allowing users and developers alike to be part of the wallet’s continuous improvement. By fostering collaboration and transparency, Hedera Wallet ensures a resilient, innovative, and user-centered platform that adapts to evolving needs and technological advancements.

10. Data Minimization Principle

We strictly follow the principle of data minimization: collecting only the information that is absolutely required, storing it for the shortest necessary period, and anonymizing whenever possible. This principle guides all decisions related to privacy, development, and compliance, ensuring that every feature of the wallet operates without unnecessary exposure of personal information. Users can interact with the wallet fully without providing identifiers such as email addresses or personal details, and no tracking mechanisms are embedded to monitor individual behavior.

Our design philosophy ensures that the wallet functions efficiently while maintaining strong privacy standards. We intentionally avoid practices such as behavioral profiling, targeted advertising, or storing identifiable usage history, and we apply strict controls to any temporary data processed for operational needs. For example, support communications or feedback submissions are retained only as long as necessary to resolve issues, after which they are permanently deleted or anonymized.

By minimizing data collection, we reduce both the risk of exposure and the burden on users to manage personal information. This approach allows Hedera Wallet to deliver a secure, private, and user-centered experience, while still enabling continuous product improvements and analytics in fully anonymized form. Through these practices, we ensure that the highest level of privacy is maintained without compromising usability, performance, or the quality of user support.

11. Changes to This Privacy Policy

We may update this Privacy Policy as needed. In such cases, we will notify users by:

• Posting updates on our official website
• Displaying an in-app desktop notification
• Updating the “Last Modified” date